Routing Problem with virtualisation of stream-URLs

Incident Report for Audalaxy

Resolved

This incident has been resolved. We had routing issues with one of our domain providers, which affected the customer stream URL virtualization. The existing listener connections could be maintained, but new listeners were unable to connect. We are sorry about the impact and we will review afterwards how these issues can be optimized.
Posted Mar 05, 2025 - 15:13 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 05, 2025 - 15:07 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 05, 2025 - 15:07 CET

Investigating

We are currently investigating this issue.
Posted Mar 05, 2025 - 14:47 CET
This incident affected: Network and Content Delivery (Live Audio Streaming).